Refund policy

At Ciceroni, we champion India's emerging designers who celebrate handcrafted techniques, traditional crafts, and contemporary textiles. Every piece on our platform is made-to-order - a conscious choice that reduces waste and ensures each creation is crafted with care.

We hold ourselves to the highest quality standards and take every measure to ensure your order reaches you in perfect condition. In the rare instance that something isn't quite right, please refer to our policies below - we're here to help.

Important Note for International Customers

We are delighted to ship Ciceroni's curated designer pieces to customers across the GCC, USA, Canada, UK, Singapore, Australia, Japan, and beyond. Please read the following carefully before placing your order.

International orders are not eligible for returns, exchanges, or refunds. Here is why:

  • Made-to-order production: Every piece is crafted specifically for you by an independent Indian designer. Once your order goes into production, it cannot be restocked or reassigned.
  • Cross-border logistics: Return shipping, re-import duties, and customs clearance in both directions make reverse logistics unfeasible for international orders.
  • Import duties & taxes: Any duties levied by your country's customs authority are outside our control. If you choose not to pay applicable duties or decline to collect your order from the shipping agency, we are unable to process a refund.

We want you to feel completely confident before you purchase. Our team is happy to help with size guidance, fabric details, colour accuracy, or any other questions - please write to us at hello@ciceroni.in before placing your order.

  • Please review size guides and product descriptions carefully before purchasing.
  • Please be aware of your country's import duty thresholds and customs regulations before ordering.
  • Ensure your shipping address is complete and accurate. Refunds will not be issued for failed deliveries due to incorrect address details.

Taking a moment to get these details right before you order makes for a much smoother experience and we're here to help every step of the way.

1. Exchange Policy

The exchange policy below applies to domestic (India) orders only. International orders are not eligible — please refer to the notice above.

Eligibility for Exchange

Please review the criteria below carefully before initiating an exchange request.

Apparel

  • Eligible for size-related exchanges only.
  • Exchange requests must be raised within 48 hours of delivery.
  • The item must be unused and unwashed, with all original packaging, tags, labels, and inclusions intact.

Footwear

  • Footwear must be completely unused at the time of return.
  • If trying on for fit, please use a clean carpeted surface only. Footwear with worn soles will not be accepted for exchange.

Accessories & Jewellery

  • Accessories and jewellery are not eligible for exchange or return.

Home Category

  • Home products are not eligible for exchange or return, except in cases of a manufacturing defect or damage upon delivery.
  • If your item arrives damaged, please photograph the damage as soon as you open the packaging and contact us immediately.

Items Not Eligible for Exchange

  • Products purchased during a sale or at a discounted price.
  • Customised products, including all sizes beyond 2XL and items with length, sleeve, or neckline customisations.
  • International orders — no exceptions. Please refer to the International Customers notice above for full details.

How to Initiate an Exchange

If your purchase meets the eligibility criteria above, please reach out to our Customer Care team within 48 hours of delivery at customercare@ciceroni.in

  • For damage or quality issues: Please share your order number, date of purchase, delivery address, and clear photographs of the defective item along with its original packaging.
  • For size exchanges: Please additionally mention the size purchased, the issue faced, and the new size required.

Our team will review your request and respond within 2 working days.

Process for Quality Defects or Damaged Items

  • Pack the item in its original packaging along with all tags, labels, authenticity cards, bags, boxes, hangers, and any other inclusions.
  • We will arrange a reverse pick-up from the address on your invoice. Please note that if your pin code is not serviceable by our delivery partner, you will be requested to courier the item back to us.
  • Once received at our warehouse, the item will undergo a quality inspection. If it passes, a fresh piece will be dispatched within standard shipping timelines.
  • In the rare event that a replacement piece is unavailable, a Credit Note for the full amount will be issued to your registered email address, valid for use on our website.

Process for Size Exchanges

  • Pack the item in its original packaging along with all tags, labels, authenticity cards, bags, boxes, hangers, and any other inclusions.
  • Please send the item, carefully packaged, to the address below:

Polkacrowd Private Limited
1007/1008, Shapath-V, Opp. Karnavati Club,
Nr. Chimanbhai Patel Institute, S.G. Highway,
Ahmedabad, Gujarat – 380051, India.

  • Once we receive the item and it passes quality inspection, a fresh piece will be dispatched upon receipt of a standard shipping charge of ₹250.
  • Exchanges are offered for the same style and brand only. We are unable to substitute with a different style or designer, even at the same price point.
  • In the rare event that a replacement piece is unavailable, a Credit Note will be issued for the amount after deduction of the original shipping charges.

2. Return Policy

We do not accept returns on any product, except in cases where the item received has a manufacturing defect or has been damaged in transit.

As a made-to-order platform committed to sustainable practices, each piece is crafted specifically for you. We encourage you to make thoughtful, considered purchases and to reach out to our team with any questions before placing your order.

3. Refund Policy

  • Where an exchange is eligible, we will always endeavour to send you a fresh replacement piece.
  • In the rare event that a replacement is unavailable, a Credit Note will be issued to your registered email address.
  • Credit Notes are valid for six (6) months from the date of issue and may be redeemed on our website.
  • If a monetary refund is applicable, it will be processed to the original payment source and may take 3–14 business days to reflect in your account.

4. Cancellation Policy

  • Orders may be cancelled within 24 hours of placement. Once processed after this window, cancellations cannot be accommodated.
  • Ciceroni reserves the right to cancel an order and issue a full refund if the order has not been approved or processed on our end.
  • Refunds for cancelled orders will be processed to the original payment source within 3–14 business days.

5. Sale Purchase Terms

  • Sale pricing applies to select products and may not be available across all items on the site.
  • Products purchased during a sale or at a discounted price are not eligible for exchange, return, or refund.
  • Sale offers cannot be combined with any other discount, offer, or coupon code.
  • If your order contains both sale and full-priced items, any coupon or discount code will be applied to the full-priced items only.
  • Discount changes during or after a sale period do not apply to previously placed or future orders.

Cash on Delivery During Sale

  • 100% Cash on Delivery may not be available on all sale orders. An advance payment of up to 50% of the invoice value may be required.
  • For COD orders containing sizes above 2XL, an advance pre-payment of up to 50% of the order value is applicable.
  • During sale periods, COD order confirmation is completed via phone call or email within 48–72 hours. Orders not confirmed within this window will be cancelled.

6. Billing & Payment

Cash on Delivery (COD)

  • We collect only the amount printed on your invoice at the time of delivery.
  • A standard COD facilitation fee of ₹300 applies to all COD orders.
  • COD may not be available at all pin codes.
  • All COD orders are verified via a phone call before being processed. If we are unable to reach you after 3 attempts, the order will be cancelled.
  • 100% COD may not be available on all orders. An advance payment of up to 50% of the invoice value may be required.
  • For COD orders containing sizes above 2XL, an advance pre-payment of up to 50% of the order value is applicable.
  • Once a COD order has been processed for making, it cannot be combined with any subsequent sale or discount.
  • A customer may not place multiple simultaneous COD orders by splitting the total. Only one COD order will be processed at a time; the next may be placed upon fulfilment of the first.

7. General Terms & Conditions

  • Orders may be amended or cancelled only within 24 hours of placement.
  • Products purchased at sale or discounted pricing are not eligible for exchange or return, and full-priced purchases made before a sale period cannot be exchanged during it.
  • Refunds will not be issued if an incorrect or incomplete shipping address has been provided by the customer.
  • Refunds will not be issued in the event of three unsuccessful delivery attempts by our shipping partner, or if the package is refused by the recipient.
  • For international orders: if the recipient declines to pay applicable customs duties or does not collect the order from the shipping agency, no refund will be issued. Please review our International Customers notice above before ordering.
  • Please inspect your delivery upon receipt to ensure it has not been tampered with or damaged before signing off acceptance.
  • In the event of a damaged package: please retain all original packaging, price tags, invoices, and labels. Write "Received Damaged" on the delivery receipt when accepting from the courier partner, and contact us promptly with photographs.

All policies are subject to change without prior notice. In the event of any conflict, the Terms & Conditions Policy shall prevail. For any questions or assistance, please contact us at customercare@ciceroni.in — we are always happy to help.