COVID-19 Shipping policy
Orders may take longer than usual times for delivery, however, we will be sharing a tracking code, to keep you in the loop once the order is dispatched.
If you have any further queries reach out to us on firstname.lastname@example.org
Regular Shipping Policy
We provide free shipping across India.
In the event that a non-delivery occurs on account of a mistake by customer (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the customer placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Ciceroni. The shipment /delivery time is an approximate time mentioned by the Designer against each product. Ciceroni shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Ciceroni.
The customer must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise.
Return & Exchange Policy
• You may refer product specific description carefully for return and exchange policy as each product and designer has different criteria.
• We do not accept return or exchange on made-to-order products.
• Any product that has been hampered or damaged while in transportation MUST be notified by email within 24 hours of the product being delivered. The customer will have to write in to email@example.com and we will get the return shipping done along with product replacement. The product should be returned strictly within one week or else Ciceroni will not be able to accept the merchandise.
After having placed the order, customer may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from designer.
We do not accept cancellation on made-to-order products.
In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for store credit to be added to your account against the returned order, which you can use to shop online, within the duration of validity ( 3 months of the store credit
NOTE: * Colour hues may slightly vary from that which appears in the image
* Minor irregularities are the unique feature of handcrafted piece
Colour variation & minor irregularity cannot be subject to rejection of goods or merchandise.